Question: How much do you charge and what services do you provided?
Answer: A list of services and prices can be seen on the Services page.
 

Question: Do you have a location where I can drop off my device?
Answer: No, to reduce our overall costs and pass those saving on to you, we do not have a store for you to drop off your device. We do however offer a collection service as one of our technicians will pick-up and drop-off your device for you.


Question: Do you sell new items as well as repair computers?
Answer: Yes, we will order stock on demand when requested or required. We will mostly have computer repair related hardware on hand while other items need to be ordered. Timeframes on items will vary depending on availability.
 
 
Question: How long does it take you to respond to a service request?
Answer: Most service requests are either accepted or declined within a few business hours of submission depending on the technician’s availability.
 
 
Question: Do you provide same day support?
Answer: If you require an urgent on-site appointment on the day of the booking, then an addition fee of $45.00 will need to be paid on top of any other services.
 
 
Question: Do you provide support outside of business hours?
Answer: Yes, we can provide services outside business hours, but additional fees do apply.
 
 
Question: Is there a cancellation fee?
Answer: No, we only charge a cancellation fee if you cancel after the technician arrives to your premises and without any prior cancellation request. If you decide to cancel the job after we have arrived, a $25.00 cancellation fee will be charged.


Question: What if I don't know how long the appointment may take?
Answer: If you're unsure of how long an appointment may take, then you can get in contact with one of our technicians before making the booking who can then provide you with an estimated time for the job.


Question: What if I can no longer make my appointment?
Answer: Please reach out to us at least an hour prior to your appointment by informing our technicians of your situation. An appointment can be rescheduled to a late date if required.
 
 
Question: What if the technician gets delayed prior to your appointment?
Answer: If a current job goes beyond the expect appointment time with another client, then the technician will reach out to you to notify you of the delay or reschedule another time for your appointment.


Question: What if my original booking gets declined by our staff?
Answer: The most likely reason why your booking would be declined would have to do with availability of the technician or an unscheduled job prior to yours. If you’re unsure, please give us a call to confirm.

 
Question: What payment methods to you accept?
Answer: We accept debit/credit card (Visa, Mastercard, American Express, Apple Pay, Google Pay, and Samsung Pay)
 
 
Question: Do you offer training courses?
Answer: Specific training courses aren't provided but we're more than happy to help you learn about your computer or anything technology related.
 
 
Question: Does someone need to be home for my appointment?
Answer: Yes, there will need to be an adult (18 years or older) present when the technician is on-site. If the owner of the device isn't present, then they will need to be contactable to answer any questions during the appointment.